This is just a sample...
Dec. 23rd, 2004 01:53 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
thez...of the idiots who patronize my particular Starbucks, but I feel it's worth mentioning considering how out of their way they went to BE idiots.
Some woman came in and ordered two French vanilla cappuccinos with whipped cream for her mother who was "just out of the hospital," and apparently sitting in the car in the parking lot. "How long will it take? I'm going to go sit in my car until they're done. Should I come back in ten minutes?" The barista at the register suggested that she come back sooner, say in five minutes. I made the drinks, placed them on the bar, and continued down the never-ending line of orders. First of all, some woman picked up one of the cappuccinos and said "This isn't what I ordered! You got my drink wrong! Make it again!" I had to explain that, no, it WASN'T what she ordered. It was someone else's order. It was written RIGHT THERE ON THE CUP. I got to her drink, several cups down the line, went to put it on the bar, and she snatched it out of my hand. Clearly she was upset that other people were in line ahead of her and then served before her, causing her to wait more than sixty seconds for her drink. Her life must be very sad and difficult.
At any rate, the cappuccinos were still sitting there, and they sat there for nearly twenty minutes before the woman who ordered them came back in from her car. For the uninitiated, cappuccinos are half steamed milk, half foam. That foam doesn't last for twenty minutes. The woman took the lids off of the drinks, and demanded more whipped cream. I stopped making everyone else's drinks to give her an extra dollop. It wasn't enough. She wanted more, whipped cream to the top of the cup. That's several inches of whip, as the foam had disappeared by then and left the cups rather empty, but I complied because the customer is always right. I made brief, cheerful conversation with her and bid her a good evening and she left. I thought all was well.
Half an hour later, she called into the store and complained that her cappuccinos were half whipped cream.
No, seriously. Let me repeat that for you.
Half an hour later, she called in to the store and complained that her cappuccinos were half whipped cream. There was too much of that whipped cream that she INSISTED I PILE ON, WHILE WATCHING AND TELLING ME TO ADD MORE. She wanted compensation. My shift manager told her that she'd give her two more cappuccinos on the house. "Oh, we're already several blocks away, we don't want to drive back. We want you to mail us some gift cards."
If it were not for the fact that I might lose my job, I would deliver those gift cards to her personally, and shove them up her ass.
Humanity, I'm sorry, but you're down twenty points right now. I suggest you start sending better representatives my way, because when your points hit zero I turn into a homicidal sociopath.
Some woman came in and ordered two French vanilla cappuccinos with whipped cream for her mother who was "just out of the hospital," and apparently sitting in the car in the parking lot. "How long will it take? I'm going to go sit in my car until they're done. Should I come back in ten minutes?" The barista at the register suggested that she come back sooner, say in five minutes. I made the drinks, placed them on the bar, and continued down the never-ending line of orders. First of all, some woman picked up one of the cappuccinos and said "This isn't what I ordered! You got my drink wrong! Make it again!" I had to explain that, no, it WASN'T what she ordered. It was someone else's order. It was written RIGHT THERE ON THE CUP. I got to her drink, several cups down the line, went to put it on the bar, and she snatched it out of my hand. Clearly she was upset that other people were in line ahead of her and then served before her, causing her to wait more than sixty seconds for her drink. Her life must be very sad and difficult.
At any rate, the cappuccinos were still sitting there, and they sat there for nearly twenty minutes before the woman who ordered them came back in from her car. For the uninitiated, cappuccinos are half steamed milk, half foam. That foam doesn't last for twenty minutes. The woman took the lids off of the drinks, and demanded more whipped cream. I stopped making everyone else's drinks to give her an extra dollop. It wasn't enough. She wanted more, whipped cream to the top of the cup. That's several inches of whip, as the foam had disappeared by then and left the cups rather empty, but I complied because the customer is always right. I made brief, cheerful conversation with her and bid her a good evening and she left. I thought all was well.
Half an hour later, she called into the store and complained that her cappuccinos were half whipped cream.
No, seriously. Let me repeat that for you.
Half an hour later, she called in to the store and complained that her cappuccinos were half whipped cream. There was too much of that whipped cream that she INSISTED I PILE ON, WHILE WATCHING AND TELLING ME TO ADD MORE. She wanted compensation. My shift manager told her that she'd give her two more cappuccinos on the house. "Oh, we're already several blocks away, we don't want to drive back. We want you to mail us some gift cards."
If it were not for the fact that I might lose my job, I would deliver those gift cards to her personally, and shove them up her ass.
Humanity, I'm sorry, but you're down twenty points right now. I suggest you start sending better representatives my way, because when your points hit zero I turn into a homicidal sociopath.
![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
(no subject)
Date: 2004-12-23 09:33 am (UTC)Happy future birthday, btw. You & Jesus got the hookup, yo.
(no subject)
Date: 2004-12-23 10:48 am (UTC)(no subject)
Date: 2004-12-23 07:38 pm (UTC)(no subject)
Date: 2004-12-23 02:23 pm (UTC)"just always stupid!!"
Date: 2004-12-23 09:07 pm (UTC)I just adored the dense weasels like that lady.
(no subject)
Date: 2004-12-23 02:47 pm (UTC)Still, wouldn't it be prudent for the corporation to have a policy against people leaving and coming back? How were you to know that she wasn't just jerking your chain and would have drove off? Then the company is out however much money those drinks cost!
Most coffee drinkers I know prefer to drink it when it's cooled down only to the temperature of liquid-hot MAG-MA anyway. What's the point of ice-cold coffee that isn't iced coffee?
Also, don't pin this crap on all of humanity, please. It's those jittery damned coffee-drinkers that are causing your sorrows! I've always thought it interesting that the best coffee beans come from the same area where the purest booger sugar comes from. Pat Kilbane used to do this great character on MadTV about this bug-eyed guy who was addicted to coffee that was a riot!
This reminds me; have you heard Lewis Black's bit on Starbucks? I have it in mp3 if you'd like it, it's pretty darn funny.
Hope you have a better day today!
Matt
(no subject)
Date: 2004-12-23 05:13 pm (UTC)(no subject)
Date: 2004-12-23 05:24 pm (UTC)(no subject)
Date: 2004-12-23 07:19 pm (UTC)(no subject)
Date: 2004-12-23 07:37 pm (UTC)anyway, people around this time of year at starbucks? omgwtfbbqSHIT. wow. that must be horrific. i must come vizzit you sometime, but you don't work in my line of fire so I am never around there. lame lame triple lame!
(no subject)
Date: 2004-12-24 01:26 am (UTC)Yeah for holding off he homicidal tendencies thus far! You should come work with me. The people out here are much smarter!
Ending a phone call with a bad customer:
Date: 2005-03-09 12:27 am (UTC)*click*